May 2016

MEDIA INFORMATION

Edgewater has embarked on the final stage of a three-stage guest room refurbishment programme.   The final third of guest rooms are currently being refurbished with the rooms becoming available for the busy Wanaka ski season, which will commence mid-June.

The refurbishment comprises of:

  • Interior repaint of the rooms, including the ceilings (this involves the removal of the old-fashion ceiling stipple)
  • New neutral-toned carpet
  • New curtains and shadow curtains
  • Improved lighting throughout including ceiling lighting on dimmer control
  • New sofas (in suites and two bedroom apartments)
  • New occasional chair (in hotel/studio room)
  • New soft furnishings such as cushions and bed throws plus new wall picture/mirrors
  • Note: there is no change to the bathrooms or kitchenette areas.

The guest room refurbishment programme commenced in May 2015 with the first third of rooms being completed by June 2015.  Then in late spring (October 2015) the second stage of room refurbishment was completed.

In mid-October 2015 a new tinted double glazed roof was installed in the multi-purpose Pavilion to aid in making the popular function venue cooler in summer months and warmer in winter months.  The addition doesn’t detract from the indoor/outdoor atmosphere of the venue.  ENDS

This is a great varied and busy role that will be perfect for someone who enjoys working in this side of the industry and considers to relocate to Wellington city. Applicants with no current working visa can’t be accepted.

Job Objective

The objective of this position is to assist with the reservation side of our business, and to design tour arrangements for the discerning traveller. The person will communicate with wholesalers and travel agents overseas and will develop and foster the business relationship;.

Responsibilities

To ensure that the administration work related to the incoming bookings and coordination of our tour programmes is of the highest quality . The person will need sound knowledge of the tourism  service providers within New Zealand, such as hotels and attractions.

German language speaking and writing skills are of advantage.

Key Tasks

1.    Build up/establish working relationship with European travel agents

2.    Coordinate programme development with the team supervisor

3.   Tour design for self drive clients as well as groups and charter

4.   Preparation of tour guide documents

5.   Liase with tour guides and suppliers in NZ and OZ
Working hours:

Full-time  (i.e. Mo – Fri, 8 hours per day).

You will need to work well under pressure,  have great team spirit  and a passion for tourism.
Sound knowledge of NZ essential

Plse forward your CV to

reservations@anznaturetours.com

Bill Richardson Transport World is the largest private collection of its type in the world. Designed to have something for everyone and, not just for vehicle enthusiasts, Transport World is proving popular with visitors from all walks of life. Housed in over 15,000sqm of exquisite ‘sheds’ are over 300 vehicles including retro Kombi’s, Henry Ford Letter Cars, Model T’s, stunning 1930’s V8’s and 200 vintage petrol bowsers. You will also find a growing wearable arts collection, movie theatre, children’s play zones and themed bathrooms fast becoming as famous as our vehicles. The scale of the collection is sure to impress so allow plenty of time. If tasting the flavours of the south is more your thing, head to our onsite café The Grille to experience famous Southern delicacies like Stewart Island Salmon, Blue Cod, seasonal Bluff Oysters and Southland lamb. A truly delicious stop popular with locals and visitors alike.

 

Chartered Accounting Services to the Travel and Tourism Industries

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Taking you way beyond accounting to help you grow your business, protect your assets and minimise tax.

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Formally TA Accounting.

Its been a stellar season for the tourism industry and the shoulder season months are stacked with incentives and group travel which is just what the industry ordered. Traditional markets have rebounded back with vengeance post the GFC and arriving in good numbers for FIT and group travellers.

With online travel agents (OTAs) being a key part of the travel distribution chain, accommodation product suppliers have more choice than ever re who and how they want to do business with. Some FIT travellers take advantage of the book direct and online medium, but there are still huge numbers of FIT travellers who want to book via travel trade and this has enabled inbound tour operators (with the appropriate itinerary planning technology) to cater as well for independent travellers as they do for groups.

The rise in FIT travel has not come at the expense of group travel with groups back to pre GFC numbers and group sizes of 40-50 pax in coaches.  Inbound tour operators are back to quoting 18-24 months in advance with offshore wholesalers, securing the business, but have huge challenges with accommodation and coach capacity. The market share across FIT and groups has increased and we need some respectful understanding between accommodation providers and inbound tour operators to ensure we all ‘make hay while the sun shines’.

In a recent inbound tour operator survey, some reported losing up to 30% of quotable business from New Zealand because of lack of accommodation for groups or groups being yield managed out with pricing. Its no surprise that Auckland and Queenstown are the key regions with limited capacity, especially during the high season. ITOs are doing all that they can to move the business to a more suitable time and changing itineraries, but if we can’t get accommodation at a reasonable price, then ITOs can’t complete itineraries and the business is lost to New Zealand. Once international wholesalers start switching off that New Zealand is too hard to brochure (even if understanding re high season capacity and pricing), they will simply sell another destination and this could have a detrimental flow on impact for years to come. It’s the old rule of keeping the customer you have happy is more profitable than trying to recruit a new customer.

In the coaching sector, New Zealand coach companies cannot build coaches fast enough and if you ordered one today, it is likely to be 9-12months before it can be released into the system. Coaching is changing and while the baby boomers of today like some independence, there is still the growing market of those that want to know where they are staying each evening and getting to the destination, attractions and activities in the most efficient time possible. They also expect wifi on board, nice bathroom facilities, recliner chairs, food options and maximum viewing opportunities in terms of the touring coaches. Coaching in the future is not a movement of people from A to B, but a new interactive, safe, environmental, friendly and social experience.

The Tourism Export Council in conjunction with the Bus & Coach Association are preparing a “benefits of coach & group touring” document for local and central government policy makers and influencers which we look forward to sharing with the industry in the near future.

Air New Zealand is recruiting a Groups Sales Account Manager

There has never been a better time to join Air New Zealand! Recipient of the Airline of the Year 2016, we have been acknowledged for our in-flight innovations, financial performance, operational safety and motivation of our staff. A clear and compelling strategy to drive sustainable, profitable growth across the Air New Zealand Group is at the core of this success.

At Air New Zealand we go the extra mile to facilitate our group bookings for both our trade partners and direct customers. Whether it’s one of New Zealand’s top sporting teams heading to the Grand Final, the local sports club heading to National Champs, a high school group heading to Te Papa, an inbound operator showcasing Queenstown, or a conference organiser setting up a company incentive, we are committed to ‘going beyond’ to provide a seamless and positive customer experience.

Based in the Auckland CBD, as the Group Sales Account Manager you will be responsible for managing the group sales bookings for Air New Zealand’s  trade partners and direct customers to support the ongoing commercial viability of the business. Reporting to the Group Sales Manager, you will work collaboratively with various internal business areas to maximise value for the business and grow the direct channel business.

Your drive for results to “make it happen “and your ability to deal with ambiguity will be highly valued, as shall your sales driven mindset and collaborative approach to relationship building. Juggling multiple tasks concurrently shall be second nature, as you constantly strive to work proactively to remain two steps ahead ensuring everything is running at optimum efficiency.

Proven sales experience in the travel industry, preferably in an Account Management role, combined with airfares and destination knowledge will see you hit the ground running. You will maintain and grow our customer base with your winning Can Do attitude.

Drive your travel career forward today.

https://careers.airnz.co.nz/jobdetails;jsessionid=9951D0850E0A1E4F1B7B16905171E7E2?jobmc=000819CS

 

Tourism Industry Supports Petition for Freshwater Policy to Parliament

10000 waterdrops

The Tourism Export Council was delighted to be with the Choose Clean Water team and continue the support to campaign for better freshwater standards when they presented their petition of more than 13,000 signatures to parliament today at 1pm. The petition was received by 12 Members of Parliament, representing the Labour, Green and Maori Parties including Labour Leader Andrew Little, co-Leader of the Green Party Metiria Turei and co-leaders of the Maori Party Te Ururoa Flavell and Marama Fox.

The Choose Clean Water team toured New Zealand over the summer and collected stories of people who live with the effects of polluted rivers and lakes. The tour culminates with the handover of the petition.

The petition calls for better freshwater standards and demands that the Government increase their bottom-line standards for freshwater from “wadeable” to “swimmable”.

Choose Clean Water coordinator, Marnie Prickett, says supporters of the petition want the event to send a strong message to the Government that New Zealanders are committed to leaving clean, safe freshwater for the next generation.

“We have heard from the Minister for the Environment that current proposed legislations don’t make it clear that polluted rivers and lakes must be improved,” says Prickett.

“As it stands, the National Policy Statement for Freshwater Management claims to safeguard the health of people and communities but only as affected by secondary contact with fresh water.”

“But rivers at this ‘secondary contact’ standard pose a risk of infection to people, even when they are just walking through them. This doesn’t safeguard the health of our people; in fact it does the opposite. This policy puts our country and our people in danger.”

Minister for the Environment, Hon Dr. Nick Smith, has said he’s open to strengthening the policy.

“Now is an historic moment for New Zealand in terms of how we manage freshwater and protect our rivers and lakes. It will have a huge effect on the lives of our young people and will be judged by future generations. We want to make sure our leaders do the right thing for all New Zealanders.” says Ms. Prickett.

Chief Executive of the Tourism Export Council, Lesley Immink agrees. “A significant motivation for visitors choosing destination New Zealand is our clean and green image and we want to ensure that reputation lasts for generations to come.  We believe water quality to be the single greatest challenge to maintaining New Zealand’s environmental promise,” says Ms Immink. She says that it is time the government and Ministers for Environment and Tourism, to recognise the value clean water has for the country and New Zealanders.

The Tourism Export Council have been inspired by the Choose Clean Water team and campaign and over the course of the past few months, the public awareness re the state of our waterways has reached the point that people are talking about ‘wadeable versus swimmable’ and understanding all the implications associated with unhealthy waterways. Ms Immink ends with “this has been a worthy and important issue for the tourism industry to support and we thank the Choose Clean Water team for their passion, commitment and demonstration of action when something as important as clean water – which looked like it was drowning amongst big business objectives, has now been given a lifeline”.

The group was joined on the steps of parliament by school children, politicians, Iwi, university students, representatives from the tourism industry, and major environmental groups.  A group on hīkoi from Turangi to Wellington (school students from Te Kura Kaupapa Māori o Whakarewa i te Reo ki Tuwharetoa) gave a moving and emotional plea to government and opposition parties on behalf of the youngest New Zealanders who stand to lose the most if New Zealand’s water quality continues to declines as it has over the last decades.

  • Come work for an industry leading NZ Inbound Tour Company
  • Energetic, fast paced team environment
  • Utilise your previous travel & leadership experience

The AOT Group is New Zealand’s largest travel distribution company. We distribute travel products throughout New Zealand, Australia and the Rest of World via our brands: AOT Inbound, ATS Pacific, Air New Zealand Holidays, Sunlover Holidays, AOT Hotels and NeeditNow.

The Groups & Cruise Manager’s prime purpose is to manage, provide leadership, and support the Groups Department for both the AOT Inbound and ATS Pacific brands.  The role is responsible for the procurement of product for the groups and cruise markets whilst developing effective and on-going relationships with clients and suppliers.  Accountable for overseeing the operational execution and project management, this position ensures maximum productivity, accuracy, profitability and that high levels of customer service are maintained. The position will support the global sales team with targeting new groups and cruise business and be responsible for major tour series business negotiations.  The Groups & Cruise Manager is responsible for the smooth running of the department and creating a team environment where staff are constantly engaged and striving for excellence.

You will enjoy an energetic, fast paced team environment, be passionate about delivering outstanding service, and you will have a high level knowledge of New Zealand destinations.

Keys to your success will be your ability to work under pressure, excellent interpersonal skills and your ability to lead and motivate a team of consultants.

Responsibilities of this role will include:

  • Allocating & monitoring of daily bookings, amendments, cancellations & quotes and ensuring  same day communication to our partners.
  • Maximising the conversion of quotes to bookings
  • Monitoring and follow up of any Database discrepancies.
  • Liaising with Tour operators, Hotels & various other suppliers on operational or customer service issues.
  • Negotiating supplier and client contracts for group business
  • Building and maintaining key client relationships
  • Liaising with the General Manager  – Operations to ensure ongoing training is provided
  • Responsible for updating clients & team members with relevant operational information.
  • Collate, analyse and distribute  reports as necessary
  • Ensuring file check procedures are adhered to.
  • Ensuring all employees are working effectively as individuals and are meeting KPI’s.
  • Completion of performance appraisals of team members
  • Maintaining staff retention by constantly striving to enhance their working environment, staff morale, knowledge and interest.

We are looking for someone with:

  • Strong travel industry experience
  • Well developed written and verbal communication skills
  • Ability to work to deadlines and prioritise tasks, maintaining high levels of accuracy
  • Demonstrated skills in relationship and account management, including negotiation skills
  • Demonstrated skills and an understanding of a wholesale/inbound reservation system
  • Proficiency in Microsoft Office, particularly Excel and Word
  • Good presentation skills
  • Driver’s License and ability to travel
  • Experience and knowledge of New Zealand
  • Proven experience in team management with the ability to identify and initiate opportunities for improvement within the group.

To apply, please send your resume and cover letter to careers@aot.com.au with reference number NZ 14/16

Applications will close Friday, 18 March 2016

  • Are you positiive, enthusiastic and self motivated?
  • Come work for an industry leading NZ Inbound Tour Company!
  • Utilise your excellent knowledge of New Zealand tourism destinations

The AOT Group is New Zealand’s largest travel distribution company. We distribute travel products throughout New Zealand, Australia and the Rest of World via our brands: AOT Inbound, ATS Pacific, Air New Zealand Holidays, Sunlover Holidays, AOT Hotels and NeeditNow.

As an Inbound Reservations Consultant (FIT), you will be responsible for providing quotations, processing bookings, and invoicing tours for a variety of clients around the world. Your positive and enthusiastic attitude, along with your self-motivation, will see you succeed in this role.

Daily, you will be responsible for the following:

  • Daily processing of bookings, fly drives, amendments and cancellations ensuring a response/confirmation to all booking requests the same day.
  • Planning and quoting itineraries – researching new product as necessary
  • Taking responsibility for the finalisation of bookings and itineraries.
  • Checking files are making the correct margins to maintain profitability.
  • Ensuring Client customer service issues are addressed promptly
  • Participating in the weekend office and week/weekend after hours rosters

As the ideal candidate you will have:

  • Previous Inbound Travel Experience
  • Excellent English communication; written and verbal
  • Well-developed computer skills, particularly Word & Excel
  • Excellent attention to detail
  • A passion for providing efficient top quality customer service
  • Tourplan knowledge would be advantageous
  • German, Italian or French language skills would also be an advantage

Be part of a team who have a passion for travel and develop your skills by join this fast growing company!

To apply, please email your cover letter and resume to careers@aot.com.au using reference number NZ 05/16

Applications close Friday, 11 March 2016

No recruitment agency enquiries thankyou.

The Tourism Export Council would like to thank all those tourism, travel and hospitality operators who have signed the “Choose Clean Water Petition”. The team were featured on Seven Sharp last week (11/2/16) and great to see young people so passionate about protecting the freshwater rights of New Zealand. The number one goal is to move the accepted ‘wadeable’ benchmark for water quality to ‘swimmable’.

When talking to media we strategically tried not to talk about dairying or 100% Pure New Zealand as the focus was about clean water legislation. However the media were not very interested in a group of environmentalists doing a tour of New Zealand telling water stories so we took the opportunity re the cows in Lake Taylor story to get their attention. It certainly grabbed their attention and we as an industry have received great coverage re supporting this issue as well as a stellar season reported on international visitor arrivals.

Fish & Game, Forest & Bird, The Morgan Foundation, Sustain News, Environmental Defence Society as well as the Freshwater Foundation are just a few of the organisations who are pleased to see the tourism industry coming to the party and advocating for tighter legislation.  TEC has indicated that we would be pleased to be part of the Land & Water Forum advisory group, representing tourism interests which meets several times during the year.

Our work is not yet done. If you have a large workplace, you can order the water drop card petitions by the 100 pack, they will be sent to you and then you can disseminate them. The idea is when we present the petition to Parliament on Tuesday 29 March that we put all the water drops on the steps of Parliament which hopefully will have media continue their interest.

At the moment we are at 8300 on the website and the team has collected another few thousand while on the road. The goal is 10,000 and we are confident it will be reached and exceeded but the more we receive the stronger our case will be. If you have not yet signed the petition we would appreciate you doing so and sharing among your staff, family and friends.