TourWriter provides innovative software for the international travel industry. Our expanding business requires a new team member, so we are on the lookout for fun, energetic and passionate individual to join us. Our head office is in central Wellington, however we also have team members residing in the USA, the Philippines, India and other New Zealand locations so your location is not necessarily a barrier to applying, although if outside of Wellington, some time in Wellington would be required initially.

What is the role?

Our clients are niche market travel agents who predominantly focus on high quality travel itineraries. TourWriter manages their, often broad, Supplier information  requirements , including seasonal rates and produces personalised itineraries and quality travel documentation.

This role ensures that our software system, TourWriter,  is successfully integrated into new client companies, in a way that meets their specific business processes. As a Tourwriter Implementer you will be responsible for your own clients Implementation. Your work will be overseen by our Implementation and Customer Relations Manager.

The Implementation Process involves:

• Receiving new clients from the Sales Team

• Analysing client-specific business processes and requirements

• Utilising our structured implementation and training plans together with our recently developed  TourWriter Knowledge Base

• Conducting live (interactive) training sessions remotely

• Providing your clients with post-training assistance and “homework”

• Combining patience, determination and persistence to overcome unexpected hurdles and client issues

• Assisting with Database loading and managing our Database loading team

• Scoping clients documents (e.g. quotes and itineraries) for development by our programmers

• Handing over successfully trained clients to general support, while still maintaining responsibility for customer success ie ensuring the customer is getting maximum value out of TourWriter.

• Delivering periodic advanced and refresher training sessions.

• Assisting with designing new and improved workflows.

Who are we?

TourWriter is a well-established, high-growth company with clients in 28 countries globally. We are passionate about providing outstanding service to our expanding list of global customers.

Our team culture includes:

• Focusing on adding value to our customers’ businesses.

• Surprising customers with the speed and accuracy of our responses

• Taking great pride in self management and personal growth

• Committing to enabling staff to be awesome by supporting their endeavors

• A willingness and desire to listen, learn and improve

• Freedom to self manage

Our dream candidate is someone who is :

• Task focused

• Able to communicate complex concepts clearly

• An experienced trainer

• In possession of a variety of training techniques and styles

• A fast learner with a positive attitude to change

• Passionate about learning and acquiring new skills

• Able to consistently deliver truly excellent customer service

• Able to engage with people of various nationalities who possess different levels of computer literacy

Experience in the Inbound Travel Industry is definitely desirable, but not absolutely essential.

Due to the international client base, flexible hours are available for this position; please provide days and hours of availability in your application.

If you meet the brief and would leap at the opportunity to join our TourWriter Implementation Team please click on Apply for this job and tell us why you would be a great fit for the TourWriter Team.

We look forward to hearing from you very soon!

careers@tourwriter.com

04 2101 411